Support

Frequently Asked  Questions

One Heat Pump

One Heat Pump One Hotel Tap One Heater One Storage Heater

What is a heat pump?

A heat pump is an advanced device that harvests free thermal energy from ambient air, and with a little bit of electricity input, raises the temperature to a desired value and applies it as useful heat in the right areas. The INTRIX One Heat Pump leverages this technology to provide efficient water heating, delivering a cost-effective and sustainable solution.

What distinguishes conventional heat pumps and our hot water solutions from competitors?

The INTRIX One Heat Pump has significantly evolved over the years, with better efficiency, higher temperatures, easier installation, and at the same time, contributes to the reduction of energy consumption, operational costs, and carbon emissions. Unlike conventional heat pumps primarily designed for space heating or cooling, it is engineered specifically for hot water production, offering an environmentally conscious design that outperforms alternatives.

How does the heat pump operate?

The INTRIX One Heat Pump functions by capturing heat from the ambient air via a refrigerant, compressing it to elevate its temperature, and transferring this heat to water within a storage tank. This process minimises electricity consumption, ensuring optimal efficiency.

Where is the heat pump applicable, and what are its typical uses?

The INTRIX One Heat Pump is suitable for commercial and industrial hot water requirements, including applications such as bathing, dishwashing, laundry, swimming pools, or any application that requires hot water. Its high efficiency and durable design significantly reduce maintenance costs compared to traditional systems, making it a cost-effective choice for businesses seeking reliable, eco-friendly water heating solutions.

Are there any limitations to the heat pump?

The INTRIX One Heat Pump performs most effectively in a tropical climate where air temperatures remain above freezing. In extremely cold conditions, its efficiency may decline, and it necessitates adequate space and ventilation for optimal performance.

How does a heat pump compare to traditional hot water systems (boilers, diesel, or natural gas)?

Unlike boilers or systems reliant on diesel or natural gas, which combust fuel to generate heat, the INTRIX One Heat Pump harvests air from the environment and converts it into energy to heat water in the storage tank. This innovative process enhances energy efficiency, reduces operating expenses, and provides a sustainable hot water supply without relying on fossil fuels.

How sustainable is the INTRIX One Hotel Tap?

The INTRIX One Hotel Tap Filter is highly sustainable, being 95% recyclable and achieving over 80% waste reduction by requiring only one filter change per year, compared to other brands that require up to five filter replacements annually. This eco-friendly design reflects INTRIX’s commitment to minimising environmental impact.

Why should I change the filter yearly?

Replacing the filter annually ensures optimal performance, as the accumulation of contaminants from incoming water over time can gradually diminish its efficiency. Yearly replacement guarantees the filter continues to remove 99.99% of bacteria, algae, and viruses, keeping your water safe and pure.

Why should I adopt an in-room water tap solution like the INTRIX One Hotel Tap?

When hotels adopt the INTRIX One Hotel Tap, they can reduce reliance on bottled water supply, encouraging guests to refill their bottles anytime with purified drinking water. This approach continuously reduces plastic bottle waste, aligns with Environmental, Social, and Governance (ESG) goals by promoting sustainable practices, and supports a healthier lifestyle with safe, mineral-preserved water, contributing to a greener planet.

What is the filter lifespan of the INTRIX One Hotel Tap Filter?

The INTRIX One Hotel Tap Filter has an ultra-high capacity of 23,000 litres , which can filter approximately 60 litres of purified water per day. To maintain optimal performance and water safety, we recommend replacing the filter once a year.

How many stages does the INTRIX One Hotel Tap Filter have?

The INTRIX One Hotel Tap Filter features a 3-stage filtration process: sediment filters to remove larger particles, activated carbon block filters to eliminate odours and chemicals, and nanofiltration membranes to remove microbes as small as 0.01 micron, ensuring clean, safe water while preserving natural minerals.

How many outlets can the INTRIX One Heater supply in a household?

The INTRIX One Heater can supply hot water to 2 to 3 outlets simultaneously, depending on the model and flow rate. Making it suitable for small to medium households with several water points.

Where can I use the INTRIX One Heater?

The INTRIX One Heater is suitable for a variety of settings, including residential and commercial spaces such as bathrooms and kitchen. It supports various applications such as standard showers, rain showers, bath tubs, and wash basins. Its hidden, tankless design makes it perfect for modern environments where space-saving and aesthetics are priorities.

How does the INTRIX One Heater differ from a traditional heater?

Unlike traditional heaters with storage tanks that can leak and require frequent repairs, the INTRIX One Heater is tankless, eliminating leakage risks and the need for tank maintenance. It offers smart energy savings of up to 40%, zero waiting time for hot water, and consistent shower temperatures, providing a more efficient and reliable solution.

What safety features are included in the INTRIX One Heater?

The INTRIX One Heater is equipped with T.E.P. (Thermal, Electrical, Pressure) Safety technology, which protects against heat surges, electrocution, and pressure risks. This ensures safe and worry-free operation, setting it apart from conventional water heaters with higher safety concerns.

How does the INTRIX One Heater ensure energy efficiency?

The INTRIX One Heater ensures energy efficiency by heating water only when needed, reducing energy use by up to 40% compared to traditional storage heaters. It uses a high-performance Incoloy 840 heating element, known for its superior resistance to corrosion and high temperatures, which maintains consistent heating efficiency and extends the unit’s lifespan. This makes it one of Malaysia’s first multipoint tankless water heaters designed for long-term, energy-efficient operation.

Do you offer local servicing for the INTRIX One Storage Heater?

Yes, we do. For any inquiries, simply book an appointment by filling out the contact form located at the bottom of this page. We’ll be in touch soon!

What is Blue Diamond Coating, and what are its benefits?

The main difference lies in the tank material and intended usage. The standard INTRIX One Storage Heater uses a Blue Diamond-coated tank for strong corrosion resistance and reliable everyday performance. The One Storage Heater Pro upgrades to a stainless steel tank, delivering even greater durability, minimal maintenance, and higher thermal resilience—ideal for commercial or high-demand residential applications.

What is the difference between the INTRIX One Storage Heater and the One Storage Heater Pro?

The INTRIX One Storage Heater features a robust Blue Diamond Coating on its inner tank, offering excellent durability and efficiency. The One Storage Heater Pro elevates this with a premium stainless steel inner tank, providing superior resistance to wear and higher thermal performance, ideal for demanding environments.

What makes the INTRIX One Storage Heater different from other storage heaters on the market?

The INTRIX One Storage Heater stands out with built-in Dry Burn Protection, which automatically shuts off the heating element if the tank is empty—preventing overheating and damage for safer, more reliable operation. Unlike many competitors that provide only the heating tank, INTRIX includes tailored accessories for quicker, cleaner, and more efficient installation, saving time and reducing setup complexity for installers.

Support

Get the help you need from our engineering team

Frequently Asked  Questions

Media & Print Downloads

Download centre

Let's build better together Ready to upgrade your systems?

Search products or support information

ONE Heat Pump

ONE Hotel Tap

ONE Storage Heater

Support

Sustainability

Support

Get the help you need from our engineering team

Frequently Asked Questions

Media & Print Downloads

Download centre

Let's build better together Ready to upgrade your systems?

Frequently Asked  Questions