ONE Chiller

Frequently Asked  Questions

What is a heat pump?

A heat pump is an advanced device that harvests free thermal energy from ambient air, and with a little bit of electricity input, raises the temperature to a desired value and applies it as useful heat in the right areas. The INTRIX One Heat Pump leverages this technology to provide efficient water heating, delivering a cost-effective and sustainable solution.

What distinguishes conventional heat pumps and our hot water solutions from competitors?

The INTRIX One Heat Pump has significantly evolved over the years, with better efficiency, higher temperatures, easier installation, and at the same time, contributes to the reduction of energy consumption, operational costs, and carbon emissions. Unlike conventional heat pumps primarily designed for space heating or cooling, it is engineered specifically for hot water production, offering an environmentally conscious design that outperforms alternatives.

How does the heat pump operate?

The INTRIX One Heat Pump functions by capturing heat from the ambient air via a refrigerant, compressing it to elevate its temperature, and transferring this heat to water within a storage tank. This process minimises electricity consumption, ensuring optimal efficiency.

Where is the heat pump applicable, and what are its typical uses?

The INTRIX One Heat Pump is suitable for commercial and industrial hot water requirements, including applications such as bathing, dishwashing, laundry, swimming pools, or any application that requires hot water. Its high efficiency and durable design significantly reduce maintenance costs compared to traditional systems, making it a cost-effective choice for businesses seeking reliable, eco-friendly water heating solutions.

Are there any limitations to the heat pump?

The INTRIX One Heat Pump performs most effectively in a tropical climate where air temperatures remain above freezing. In extremely cold conditions, its efficiency may decline, and it necessitates adequate space and ventilation for optimal performance.

How does a heat pump compare to traditional hot water systems (boilers, diesel, or natural gas)?

Unlike boilers or systems reliant on diesel or natural gas, which combust fuel to generate heat, the INTRIX One Heat Pump harvests air from the environment and converts it into energy to heat water in the storage tank. This innovative process enhances energy efficiency, reduces operating expenses, and provides a sustainable hot water supply without relying on fossil fuels.

What is the INTRIX One Chiller?

INTRIX One Chiller is our fully managed cooling solution for commercial and industrial buildings. We engineer and optimise the complete chiller plant using proven international technologies, with the option to deliver projects through our Energy-as-a-Service (EaaS) model, which also include comprehensive maintenance and performance guarantee.

How is INTRIX One Chiller different from simply replacing a chiller?

We look beyond the chiller itself. INTRIX assesses the complete cooling system — including chillers, pumps, cooling towers, controls and operating conditions — to improve overall plant efficiency, reliability and long-term performance.

How much energy can I save?

INTRIX establishes the baseline through an energy assessment before recommending the solution, so projected savings are based on the actual performance of your building. Energy cost savings can be up to 50%, depending on the existing system and operating conditions.

Do I need to pay for the new system upfront?

Not necessarily. Under the INTRIX EaaS model, building owners can upgrade their cooling system on a Zero CAPEX basis, without the initial capital investment, and pay over time through the energy savings generated.

What is Energy-as-a-Service (EaaS)?

Energy-as-a-Service is a performance-based model where INTRIX finances, designs, upgrades and manages the energy system over the contract period.Instead of making a large upfront investment, the customer pays over time while INTRIX remains responsible for system performance, maintenance and long-term optimisation.

Is INTRIX One Chiller an INTRIX-branded chiller like the INTRIX One Heat Pump?

Unlike the INTRIX One Heat Pump, which uses our own patented technology, INTRIX One Chiller is not a chiller equipment brand.INTRIX works with established international chiller brands such as Trane, Daikin, Carrier, Midea and others, selecting equipment based on each project’s technical, efficiency and operational requirements. This allows us to design the right solution around the building rather than around a specific brand.

What types of buildings are suitable for INTRIX One Chiller?

INTRIX One Chiller is suitable for energy-intensive buildings and facilities with centralised cooling systems, including hotels, malls, office towers, hospitals and industrial facilities — particularly where ageing equipment, high energy bills, poor system performance or major replacement CAPEX are concerns.

How many outlets can the INTRIX One Heater supply in a household?

The INTRIX One Heater can supply hot water to 2 to 3 outlets simultaneously, depending on the model and flow rate. Making it suitable for small to medium households with several water points.

Where can I use the INTRIX One Heater?

The INTRIX One Heater is suitable for a variety of settings, including residential and commercial spaces such as bathrooms and kitchen. It supports various applications such as standard showers, rain showers, bath tubs, and wash basins. Its hidden, tankless design makes it perfect for modern environments where space-saving and aesthetics are priorities.

How does the INTRIX One Heater differ from a traditional heater?

Unlike traditional heaters with storage tanks that can leak and require frequent repairs, the INTRIX One Heater is tankless, eliminating leakage risks and the need for tank maintenance. It offers smart energy savings of up to 40%, zero waiting time for hot water, and consistent shower temperatures, providing a more efficient and reliable solution.

What safety features are included in the INTRIX One Heater?

The INTRIX One Heater is equipped with T.E.P. (Thermal, Electrical, Pressure) Safety technology, which protects against heat surges, electrocution, and pressure risks. This ensures safe and worry-free operation, setting it apart from conventional water heaters with higher safety concerns.

How does the INTRIX One Heater ensure energy efficiency?

The INTRIX One Heater ensures energy efficiency by heating water only when needed, reducing energy use by up to 40% compared to traditional storage heaters. It uses a high-performance Incoloy 840 heating element, known for its superior resistance to corrosion and high temperatures, which maintains consistent heating efficiency and extends the unit’s lifespan. This makes it one of Malaysia’s first multipoint tankless water heaters designed for long-term, energy-efficient operation.

Do you offer local servicing for the INTRIX One Storage Heater?

Yes, we do. For any inquiries, simply book an appointment by filling out the contact form located at the bottom of this page. We’ll be in touch soon!

What is Blue Diamond Coating, and what are its benefits?

The main difference lies in the tank material and intended usage. The standard INTRIX One Storage Heater uses a Blue Diamond-coated tank for strong corrosion resistance and reliable everyday performance. The One Storage Heater Pro upgrades to a stainless steel tank, delivering even greater durability, minimal maintenance, and higher thermal resilience—ideal for commercial or high-demand residential applications.

What is the difference between the INTRIX One Storage Heater and the One Storage Heater Pro?

The INTRIX One Storage Heater features a robust Blue Diamond Coating on its inner tank, offering excellent durability and efficiency. The One Storage Heater Pro elevates this with a premium stainless steel inner tank, providing superior resistance to wear and higher thermal performance, ideal for demanding environments.

What makes the INTRIX One Storage Heater different from other storage heaters on the market?

The INTRIX One Storage Heater stands out with built-in Dry Burn Protection, which automatically shuts off the heating element if the tank is empty—preventing overheating and damage for safer, more reliable operation. Unlike many competitors that provide only the heating tank, INTRIX includes tailored accessories for quicker, cleaner, and more efficient installation, saving time and reducing setup complexity for installers.

ONE Chiller:

Smarter Cooling. Lower Costs. Zero CAPEX.

Engineering Excellence in ONE System

Engineering Excellence in ONE System

Perfect for These Buildings

Hotels & Resorts

Commercial Buidlings

Healthcare Facilities

General Industries
(Comfort Cooling)

Shopping Malls

Perfect for These Buildings

Hotels & Resorts

Commercial Buidlings

Healthcare Facilities

General Industries
(Comfort Cooling)

Shopping Malls

Technical Specifications

Chillers remove heat through a four-step process:

Frequently Asked  Questions

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Sustainability

ONE Chiller:

Smarter Cooling. Lower Costs. Zero CAPEX.

Engineering Excellence in ONE System

Engineering Excellence in ONE System

Perfect for These Buildings

Hotels & Resorts

Commercial Buidlings

Healthcare Facilities

General Industries(Comfort Cooling)

Shopping Malls

Perfect for These Buildings

Hotels & Resorts

Commercial Buidlings

Healthcare Facilities

General Industries(Comfort Cooling)

Shopping Malls

Technical Specifications

Chillers remove heat through a four-step process:

Frequently Asked Questions

Want to know more?

General Industries
(Comfort Cooling)

General Industries
(Comfort Cooling)

Frequently Asked  Questions