ONE Chiller

Frequently Asked  Questions

What is a heat pump?

A heat pump is an advanced device that harvests free thermal energy from ambient air, and with a little bit of electricity input, raises the temperature to a desired value and applies it as useful heat in the right areas. The INTRIX One Heat Pump leverages this technology to provide efficient water heating, delivering a cost-effective and sustainable solution.

What distinguishes conventional heat pumps and our hot water solutions from competitors?

The INTRIX One Heat Pump has significantly evolved over the years, with better efficiency, higher temperatures, easier installation, and at the same time, contributes to the reduction of energy consumption, operational costs, and carbon emissions. Unlike conventional heat pumps primarily designed for space heating or cooling, it is engineered specifically for hot water production, offering an environmentally conscious design that outperforms alternatives.

How does the heat pump operate?

The INTRIX One Heat Pump functions by capturing heat from the ambient air via a refrigerant, compressing it to elevate its temperature, and transferring this heat to water within a storage tank. This process minimises electricity consumption, ensuring optimal efficiency.

Where is the heat pump applicable, and what are its typical uses?

The INTRIX One Heat Pump is suitable for commercial and industrial hot water requirements, including applications such as bathing, dishwashing, laundry, swimming pools, or any application that requires hot water. Its high efficiency and durable design significantly reduce maintenance costs compared to traditional systems, making it a cost-effective choice for businesses seeking reliable, eco-friendly water heating solutions.

Are there any limitations to the heat pump?

The INTRIX One Heat Pump performs most effectively in a tropical climate where air temperatures remain above freezing. In extremely cold conditions, its efficiency may decline, and it necessitates adequate space and ventilation for optimal performance.

How does a heat pump compare to traditional hot water systems (boilers, diesel, or natural gas)?

Unlike boilers or systems reliant on diesel or natural gas, which combust fuel to generate heat, the INTRIX One Heat Pump harvests air from the environment and converts it into energy to heat water in the storage tank. This innovative process enhances energy efficiency, reduces operating expenses, and provides a sustainable hot water supply without relying on fossil fuels.

What is the INTRIX One Chiller?

The INTRIX One Chiller is offered through INTRIX’s Zero CAPEX model, enabling customers to adopt a high-efficiency magnetic bearing water-cooled chiller system without any upfront investment. This advanced system delivers powerful cooling performance with zero oil, minimal maintenance, and exceptional energy savings.

What makes the INTRIX One Chiller different from conventional chiller projects?

Unlike most brands, which typically offer either a Zero CAPEX model or a performance guarantee — but not both — the INTRIX One Chiller is the first in Malaysia to provide both in a single package. Zero CAPEX model – No upfront cost for system installation. Performance guarantee – INTRIX bears the performance risk, ensuring your system delivers as promised. This combination significantly reduces both financial and operational risks for customers.

What type of buildings is INTRIX One Chiller
suitable for?

he INTRIX One Chiller is ideal for any facility seeking to improve or optimise its cooling systems, including: hotels, shopping malls, office towers, hospitals, data centres, industrial plants, and factories. It is particularly effective for large-scale commercial and industrial applications where continuous, reliable cooling is critical.

What is the cooling capacity range?

The system’s typical cooling capacity ranges from 200 RT to 2,000 RT. However, INTRIX can also customise solutions for clients requiring higher or lower capacities depending on site-specific needs.

What is the warranty coverage?

The INTRIX One Chiller comes with a comprehensive 10-year warranty, which covers: major system components, performance reliability, manufacturer’s defects

Do you provide maintenance services for the system?

Yes. INTRIX provides a comprehensive preventive maintenance package that includes: All required spare parts, labour costs, 24/7 technical support, regular performance inspections, and optimisation services. All maintenance and support services are bundled into the monthly plan, ensuring customers enjoy trouble-free operation without unexpected costs.

How many outlets can the INTRIX One Heater supply in a household?

The INTRIX One Heater can supply hot water to 2 to 3 outlets simultaneously, depending on the model and flow rate. Making it suitable for small to medium households with several water points.

Where can I use the INTRIX One Heater?

The INTRIX One Heater is suitable for a variety of settings, including residential and commercial spaces such as bathrooms and kitchen. It supports various applications such as standard showers, rain showers, bath tubs, and wash basins. Its hidden, tankless design makes it perfect for modern environments where space-saving and aesthetics are priorities.

How does the INTRIX One Heater differ from a traditional heater?

Unlike traditional heaters with storage tanks that can leak and require frequent repairs, the INTRIX One Heater is tankless, eliminating leakage risks and the need for tank maintenance. It offers smart energy savings of up to 40%, zero waiting time for hot water, and consistent shower temperatures, providing a more efficient and reliable solution.

What safety features are included in the INTRIX One Heater?

The INTRIX One Heater is equipped with T.E.P. (Thermal, Electrical, Pressure) Safety technology, which protects against heat surges, electrocution, and pressure risks. This ensures safe and worry-free operation, setting it apart from conventional water heaters with higher safety concerns.

How does the INTRIX One Heater ensure energy efficiency?

The INTRIX One Heater ensures energy efficiency by heating water only when needed, reducing energy use by up to 40% compared to traditional storage heaters. It uses a high-performance Incoloy 840 heating element, known for its superior resistance to corrosion and high temperatures, which maintains consistent heating efficiency and extends the unit’s lifespan. This makes it one of Malaysia’s first multipoint tankless water heaters designed for long-term, energy-efficient operation.

Do you offer local servicing for the INTRIX One Storage Heater?

Yes, we do. For any inquiries, simply book an appointment by filling out the contact form located at the bottom of this page. We’ll be in touch soon!

What is Blue Diamond Coating, and what are its benefits?

The main difference lies in the tank material and intended usage. The standard INTRIX One Storage Heater uses a Blue Diamond-coated tank for strong corrosion resistance and reliable everyday performance. The One Storage Heater Pro upgrades to a stainless steel tank, delivering even greater durability, minimal maintenance, and higher thermal resilience—ideal for commercial or high-demand residential applications.

What is the difference between the INTRIX One Storage Heater and the One Storage Heater Pro?

The INTRIX One Storage Heater features a robust Blue Diamond Coating on its inner tank, offering excellent durability and efficiency. The One Storage Heater Pro elevates this with a premium stainless steel inner tank, providing superior resistance to wear and higher thermal performance, ideal for demanding environments.

What makes the INTRIX One Storage Heater different from other storage heaters on the market?

The INTRIX One Storage Heater stands out with built-in Dry Burn Protection, which automatically shuts off the heating element if the tank is empty—preventing overheating and damage for safer, more reliable operation. Unlike many competitors that provide only the heating tank, INTRIX includes tailored accessories for quicker, cleaner, and more efficient installation, saving time and reducing setup complexity for installers.

ONE Chiller:

Consistent Performance.
Zero Surprises.
Zero CAPEX.

Features

Designed for Hotel Excellence

Frequently Asked  Questions

Want to know more?

Search products or support information

ONE Heat Pump

ONE Hotel Tap

ONE Storage Heater

Support

Sustainability

ONE Chiller:

Consistent Performance. Zero Surprises. Zero CAPEX.

Features

Designed for Hotel Excellence

Frequently Asked Questions

Want to know more?

Consistent Performance.
Zero Surprises.
Zero CAPEX.

Frequently Asked  Questions