An integrated high-efficiency hot water system engineered for commercial and industrial applications. ONE Heat Pump combines heating, circulation, controls and system components into one streamlined solution, reducing energy consumption, simplifying installation and delivering reliable hot water performance with a significantly smaller footprint.
Our integrated system design uses less space compared to conventional systems, while simplifying piping and wiring for maximum space efficiency.
INTRIX One-Pass technology delivers consistent 63°C water in a single cycle, maintaining temperature within 5°C.
Built for lasting performance with redundancy systems and integrated safety features, backed by an industry-leading 10-year warranty for reliable operation.
Our product are designed to integrate seamlessly with your new/existing building systems, minimising disruption.
Best Fit for These Buildings
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3
Hotels & Resorts
2
General Industries
3
1
Commercial Buidlings
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1
Healthcare Facilities
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Shopping Malls
Best Fit for These Buildings
1
3
Hotels & Resorts
2
General Industries
3
1
Commercial Buidlings
3
1
Healthcare Facilities
3
1
Shopping Malls
Technical Specifications
Heat pumps transfer heat through a four-step process:
1
Evaporation:
Refrigerant passes through the evaporator coil, turning it into gas.
2
Compression:
Refrigerant is pressurised by the compressor, and the temperature increases.
3
Condensation:
Heated refrigerant passes through a condenser (heat exchanger), where the heat is transferred to the water, which condenses back into a liquid.
4
Expansion:
The liquid finally flows back through a valve that reduces its pressure to cool it down so it can repeat the cycle.
* INTRIX One Heat Pump operates in two modes: Primary Mode: One-Pass Heating, Secondary Mode: Recirculation Heating
Certifications
Frequently Asked Questions
Where can the INTRIX One Heat Pump be used?
The INTRIX One Heat Pump is designed for commercial and industrial hot water applications, including hotels, hospitals, factories, laundries, swimming pools and process heating.
What makes the INTRIX One Heat Pump different from conventional heat pumps?
The INTRIX One Heat Pump is developed with our own patented one-pass heating technology, unlike conventional heat pumps that typically use recirculation heating.This allows the system to achieve a COP of up to 4.3, compared with around COP 3.0 for conventional heat pumps, delivering higher energy efficiency and better overall performance.
Besides efficiency, what are the advantages of one-pass heating?
Our patented one-pass technology allows for a simpler system configuration with fewer heat pumps and storage tanks, reducing overall system footprint by up to 50%.
How does it compare with boilers or conventional electric heating?
Boilers and conventional electric heating systems typically operate at much lower efficiency, with a COP of around 0.8 to 1.0.With a COP of up to 4.3, the INTRIX One Heat Pump can reduce energy consumption and operating costs while also lowering carbon emissions and dependence on diesel, gas or direct electric heating.
What energy cost savings can I expect?
Actual savings depend on your existing heating system, energy source, operating hours and hot water demand.Compared with conventional boilers, diesel, natural gas or electric heating, the INTRIX One Heat Pump can typically deliver 40–60% energy cost savings, depending on the existing system and operating conditions.
Where has INTRIX implemented heat pump solutions?
INTRIX has a proven track record with leading names across Malaysia. Industrial: Top Glove Factories, Secret Recipe Manufacturing Hotels: Genting First World Hotel, St. Regis Hotel, Sunway Resort, Park Hyatt at KL118 Healthcare: Sunway Medical Centre, Assunta Hospital, Regency Specialist Hospital
How sustainable is the INTRIX One Hotel Tap?
The INTRIX One Hotel Tap Filter is highly sustainable, being 95% recyclable and achieving over 80% waste reduction by requiring only one filter change per year, compared to other brands that require up to five filter replacements annually. This eco-friendly design reflects INTRIX’s commitment to minimising environmental impact.
Why should I change the filter yearly?
Replacing the filter annually ensures optimal performance, as the accumulation of contaminants from incoming water over time can gradually diminish its efficiency. Yearly replacement guarantees the filter continues to remove 99.99% of bacteria, algae, and viruses, keeping your water safe and pure.
Why should I adopt an in-room water tap solution like the INTRIX One Hotel Tap?
When hotels adopt the INTRIX One Hotel Tap, they can reduce reliance on bottled water supply, encouraging guests to refill their bottles anytime with purified drinking water. This approach continuously reduces plastic bottle waste, aligns with Environmental, Social, and Governance (ESG) goals by promoting sustainable practices, and supports a healthier lifestyle with safe, mineral-preserved water, contributing to a greener planet.
What is the filter lifespan of the INTRIX One Hotel Tap Filter?
The INTRIX One Hotel Tap Filter has an ultra-high capacity of 23,000 litres , which can filter approximately 60 litres of purified water per day. To maintain optimal performance and water safety, we recommend replacing the filter once a year.
How many stages does the INTRIX One Hotel Tap Filter have?
The INTRIX One Hotel Tap Filter features a 3-stage filtration process: sediment filters to remove larger particles, activated carbon block filters to eliminate odours and chemicals, and nanofiltration membranes to remove microbes as small as 0.01 micron, ensuring clean, safe water while preserving natural minerals.
How many outlets can the INTRIX One Heater supply in a household?
The INTRIX One Heater can supply hot water to 2 to 3 outlets simultaneously, depending on the model and flow rate. Making it suitable for small to medium households with several water points.
Where can I use the INTRIX One Heater?
The INTRIX One Heater is suitable for a variety of settings, including residential and commercial spaces such as bathrooms and kitchen. It supports various applications such as standard showers, rain showers, bath tubs, and wash basins. Its hidden, tankless design makes it perfect for modern environments where space-saving and aesthetics are priorities.
How does the INTRIX One Heater differ from a traditional heater?
Unlike traditional heaters with storage tanks that can leak and require frequent repairs, the INTRIX One Heater is tankless, eliminating leakage risks and the need for tank maintenance. It offers smart energy savings of up to 40%, zero waiting time for hot water, and consistent shower temperatures, providing a more efficient and reliable solution.
What safety features are included in the INTRIX One Heater?
The INTRIX One Heater is equipped with T.E.P. (Thermal, Electrical, Pressure) Safety technology, which protects against heat surges, electrocution, and pressure risks. This ensures safe and worry-free operation, setting it apart from conventional water heaters with higher safety concerns.
How does the INTRIX One Heater ensure energy efficiency?
The INTRIX One Heater ensures energy efficiency by heating water only when needed, reducing energy use by up to 40% compared to traditional storage heaters. It uses a high-performance Incoloy 840 heating element, known for its superior resistance to corrosion and high temperatures, which maintains consistent heating efficiency and extends the unit’s lifespan. This makes it one of Malaysia’s first multipoint tankless water heaters designed for long-term, energy-efficient operation.
Do you offer local servicing for the INTRIX One Storage Heater?
Yes, we do. For any inquiries, simply book an appointment by filling out the contact form located at the bottom of this page. We’ll be in touch soon!
What is Blue Diamond Coating, and what are its benefits?
The main difference lies in the tank material and intended usage. The standard INTRIX One Storage Heater uses a Blue Diamond-coated tank for strong corrosion resistance and reliable everyday performance. The One Storage Heater Pro upgrades to a stainless steel tank, delivering even greater durability, minimal maintenance, and higher thermal resilience—ideal for commercial or high-demand residential applications.
What is the difference between the INTRIX One Storage Heater and the One Storage Heater Pro?
The INTRIX One Storage Heater features a robust Blue Diamond Coating on its inner tank, offering excellent durability and efficiency. The One Storage Heater Pro elevates this with a premium stainless steel inner tank, providing superior resistance to wear and higher thermal performance, ideal for demanding environments.
What makes the INTRIX One Storage Heater different from other storage heaters on the market?
The INTRIX One Storage Heater stands out with built-in Dry Burn Protection, which automatically shuts off the heating element if the tank is empty—preventing overheating and damage for safer, more reliable operation. Unlike many competitors that provide only the heating tank, INTRIX includes tailored accessories for quicker, cleaner, and more efficient installation, saving time and reducing setup complexity for installers.
Talk To Our Solutions Team
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